Experience Summary

I AM A PROFESSIONAL MULTIMEDIA POWERHOUSE.

My range of skills and ability to learn new programs and methodologies has carried me through multiple industries. I try to maintain a balance of quality and efficiency in all of my work. I'm not afraid of revision and take criticism well. I aim for client satisfaction above all else.

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Digital Operations Manager

Advantage Roofing & Advanced Restoration

Oklahoma City, OK

September 2018 - Present

Effective Roles

• IT Manager
• Digital Content Manager
• Network Administrator
• Software Developer
• UI / UX Designer
• Graphic Designer
• Project Manager
• Product Owner
• Photographer
• Videographer

Developed comprehensive branding strategies that align with the company's mission, values, and target audience. This involved conducting market research, defining brand elements such as messaging, voice, and visual identity, and creating brand guidelines to ensure consistency across all touchpoints. Leveraged tools like Adobe Creative Suite and Figma to design visually engaging and effective marketing materials, including logos, social media assets, and website graphics, to authentically represent the brand.

Increased sales team productivity by over 500% by developing multiple innovative mobile productivity tools. Led the entire process from design research and process modeling to stakeholder engagement for gathering feature requests and feedback. Iteratively improved UI/UX, optimized process flows, and conducted rounds of internal testing, serving as the sole contributor and developer throughout.

Integrated software automation and API solutions to connect business data and streamline operations. Spearheaded the creation of automated workflows that bridged systems like CRM platforms, inventory management, and marketing tools, reducing manual processes and improving data accuracy. This expertise enhanced operational efficiency and ensured seamless communication between departments.

Designed and developed fully responsive websites for multiple companies within the organization, directly contributing to a yearly 15–25% increase in online lead generation, reduction in cost of acquisition, and significant boosts in company revenue from 2018 to 2024.

Orchestrated promotional campaigns in collaboration with external media companies, utilizing TV, radio, outdoor, and mailers to complement Google Ads strategies. These efforts delivered consistent ROI of 400–700% over four years.

Lead Designer & Project Manager

Lettering Express

Oklahoma City, OK

December 2017 - August 2018

Effective Roles

• Graphic Designer
• IT Support Specialist
• Print Production Supervisor
• Project Manager
• Product Owner
• Photographer
• Salesperson
• Customer Service Representative
• Network Administrator
• Software Developer

Co-managed multiple employees and sub-contractors, trained designers and instructed installers on most projects, complete with project documentation and guidelines.

Designed, exported, printed, prepared, and occasionally assisted with installation of vehicle wraps, rigid signs, banners, decals, window graphics and other print media projects.

Worked with new and existing customers daily, gathered ideas and generated visions for their projects. Stayed in constant communication with my clients and was as responsive as possible while researching and developing their project.

Researched and assisted in building out a new project management workflow, and proposed multiple new projects including a project file sync and backup server solution for multiple business locations.

Troubleshot many IT issues with company wide computers and large format equipment, networks, printers and phones.

Collaborated with the business owners to implement a material waste tracking system that saved the company thousands annually.

Business Owner & Operator

Vinyl Vikings

Oklahoma City, OK

October 2015 - November 2017

Effective Roles

• Graphic Designer
• IT Manager
• Print Production Supervisor
• Sales Manager
• Marketing Specialist
• Project Manager
• Product Owner
• Photographer & Videographer
• Installation Supervisor
• Customer Service Representative
• Network Administrator
• Software Developer
• Inventory Manager

Developed full business plan that included researching and purchasing large format printing hardware, software and raw materials, tools, and facility maintenance practices.

Managed thousands of large format vinyl print projects along with the project budgets, timelines, resource allocation, inventory, customer service along with employee and subcontractor scheduling.

Co-managed around a dozen employees and sub-contractors, conducting employee reviews, setting company growth goals along with the guidelines to achieve those goals.

Designed, exported, printed, prepared, and occasionally assisted with installation of vehicle wraps, rigid signs, banners, decals, window graphics and other print media projects.

Worked with new and existing customers daily, gathered ideas and generated visions for their projects. Stayed in constant communication with my clients and was as responsive as possible while researching and developing their project.

Lead the company to tripling it's gross revenue YOY, ultimately leading to a full business buyout.

Lead Graphic Designer

Monster Graphx

Edmond, OK

September  2013 - September 2015

Effective Roles

• Graphic Designer
• Print Production Supervisor
• IT Manager
• Sales Specialist
• Marketing Specialist
• Project Manager
• Photographer & Videographer
• Customer Service Representative
• Network Administrator
• Inventory Manager

I developed the necessary skills to operate, troubleshoot all equipment necessary to run one of Oklahoma's most successful large format vinyl printing and sign business.

Trained and managed multiple designers and graphics installers as they completed their assigned projects

I researched and implemented our company website, online advertising strategies, project file backup systems, customer invoicing software, Adobe accounts, printing RIP software, and top-of-the-line graphic design computer systems.

Proposed and implemented various cost saving measures saving the company hundreds of thousands of dollars annually.

IT Manager

Santa Fe Family Life Center & Access Sports

Edmond, OK

September 2008 - April 2013

Effective Roles

• IT Manager
• Billing Manager
• Server Administrator
• Website Developer
• Network Administrator
• Graphic Designer
• Marketing Specialist
• Project Manager
• Photographer & Videographer
• Customer Service Representative

Developed and maintained all company websites and communication services utilizing Drupal, Magento, EZFacility.

Managed all branding efforts company wide including all public events, internal programs, designing print promotional materials and maintaining all digital advertising through Google Ads and Facebook.

Acted as the facility billing manager and provided ideas and feedback for different fitness programs, member benefits and membership pricing structures.

Maintained our own in-house mail server running Windows Small Business Server 2003, Microsoft Exchange and Microsoft Outlook.

Worked closely with our corporate sponsors in both branding and event management including the OKC Thunder, Devon Energy, Chesapeake Energy among others.

Helped organize and promote state-wide sports tournaments, events and fundraisers including Oklahoma's Special Olympics, Wayman's Lightning Basketball League and the National College Basketball Player of the Year Award.

Developed and managed all IT and web development related work including email systems, software, hardware, website development, digital advertising and physical print promotional campaigns

Graphic Designer

Adaptive Designs

Edmond, OK

September 2004 - October 2005

Effective Roles

• Graphic Designer
• Customer Service Representative
  

Designed and assisted in development of custom websites for clients utilizing HTML, CSS, Adobe Photoshop and Illustrator.

Communicated directly with clients on design requests and submitted artwork for approvals.

Creative Projects

Satisfied Customers

Products and Services

Technologies